Job Opportunities

Emerald City Theatre Job Opportunities (1)

 

Job Title: Box Office Manager
Type of employment: Full-time
Department: Audience Services
Reports to: Assoc. Director of Marketing & Audience Services
This position is a combination of Audience Services Coordinator responsibilities (approx. 20 hours/week) and duties of a Box Office Manager. Both are outlined below.

Box Office Manager duties include:
  • Oversee Audience Services Coordinator(s) and act as point person for customer or ticketing issues.
  • Assist with creating and checking of all reporting tools.
  • Assist with creation and checking of event builds in Ticketmaster and Patron Manager.
  • Act as point person for trouble shooting Patron Manager issues & assist with training and implementation of system.
  • Oversee student matinee ASR, filling in as needed or assigning someone to fill in.
  • Update sales report weekly.
  • Conduct monthly performance calendar checks with production team.
  • Oversee payment reminders for all forms of revenue.
  • Document departmental policies including: on sale dates, discounts, customer outreach, etc.
  • Working closely with the Education department, act as point person for patron questions pertaining to education enrollments.

Audience Services Coordinator duties include:  

Administrative
  • Answer main phone line-give general info, transfer calls to appropriate staff
  • Be aware and well informed of happenings in all departments
  • Co-Manage voicemail, general e-mail and standard mail distribution

Sales (single tickets, groups, birthdays, tours, matinees, subscriptions, theater school, special events, other)

  • Answer questions (i.e. cost, payment requirements, other)
  • Take orders and process internal/external paperwork
  • Assist with reporting and data management
  • Track payments efficiently and effectively and communicate directly with customers regarding payment issues (late payments, declined payments, refunds, etc)

Customer Service/Expertise

  • Provide a level of service that consistently surpasses expectations
  • Provide customer feedback to the company – especially when there is an opportunity for deeper understanding of our audience and their needs/wants
  • Be a champion of our sales policies and feel confident supporting them while at the same time being a champion of our customer

ASR Shift duties include:

  • Manage day-of needs including: greeting patrons, merchandise sales, pre-show activity table, Birthday at the Show execution (when applicable)
  • Complete and distribute performance reports to ECT Staff
  • Assist in the management of venue supply needs (birthday, merchandise, playbills, marketing display)
  • Make recommendations for ways to improve the customer experience

Qualifications and Skills:

  • Attention to detail – excellent editing skills.
  • Strong work ethic, flexibility and willingness to handle new and different tasks.
  • Ability to occasionally work on weekends and evenings for fundraising meetings or events.
  • Ability to read sales records and type/enter sales.
  • Proficiency in Microsoft Office, Excel, Total Info, Patron Manager, Ticketmaster  
  • Excellent oral, and interpersonal skills.
  • Commitment to theater and arts education.
  • Must be able to lift boxes up to 25 lbs.

TO APPLY:

Email cover letter, resume, and references to jobs@emeraldcitytheatre.com.