Planning Your Visit to Emerald City
Whether it is your first or thousandth trip to the theatre with your kids it can be nice to know what to expect. Hopefully the information below will answer all of your questions about joining us for a play. If you still have questions or concerns, you are always welcome to call our office (773-529-2690) and speak with someone about what to expect.
Before the Show
The Pre-show Activity!
Be sure to arrive at the theatre early so you can take part in our pre-show activity! Before every Emerald City show there will be an activity in the lobby related to the show. Often you will create a prop that will then be used in the play.
When should we arrive?
You’ll want to build in time for parking, picking up your tickets, the pre-show activity, and maybe a bathroom trip before the show starts. Lincoln Park traffic can be tough on the weekends. We recommend you arrive at least 20 minutes prior to show time.
Where is Emerald City at the Apollo Theater?
View Location & Parking Information >
During the Show
How long is the play?
Most Emerald City plays are about an hour long. Feel free to call (773-529-2690) for an exact run time. There are never intermissions during an Emerald City play.
What should I do if my child becomes noisy or restless?
Sometimes kids just need a break - especially the littler ones. If your child is becoming disruptive to those around you please exit through the rear of the theater and take them to the lobby until they are ready to return. Feel free to request an aisle seat if you would like to be ready for a "quick escape!"
How are age recommendations for each play determined?
Our age recommendations are general and based on the show theme, language, run time, and balance of dialogue to music. Grown-ups make the final decision for their child. Feel free to contact the Emerald City Administrative Office at (773) 529-2960 to discuss specific recommendations.
After The Show
Autographs
After Emerald City performances you can meet the characters you just saw on stage! In the lobby you will find some of the characters waiting to meet with you, answer your questions, sign your program, and take photos.
Other FAQs
Can I redeem gift certificates or coupons online?
Some discounts can be redeemed online. If you have a discount code, this can be used on the Ticketmaster site. Select tickets under “Promotions and Special Offers” and type your discount code into the available box.
If you have a gift certificate from Emerald City Theatre, this must be redeemed over the phone. Please call the Apollo Box Office to make reservations: 773-935-6100
Can I exchange my tickets for another performance of the same show?
Single ticket purchases are final, no exchanges or refunds. As a Subscriber you may exchange free of charge for any other performance within the subscribed season. Contact the Apollo Theater Box Office at 773-935-6100
Is the theater wheelchair accessible?
Yes. A wheelchair lift provides access to the Lobby and Theater. Please inform the ticket agent of your needs when purchasing. Upon arrival please let the House Manager know you are ready to enter.