Planning Your Visit to Emerald City

Dr. Suess' The Cat in the Hat photo

Whether it is your first or thousandth trip to the theatre with your kids it can be nice to know what to expect. Hopefully the information below will answer all of your questions about joining us for a play. If you still have questions or concerns, you are always welcome to call our office (773.529.2690) and speak with someone about what to expect.

Emerald City Locations

Before the Show

The Pre-show Activity!

Be sure to arrive at the theatre early so you can take part in our pre-show activity! Before every Emerald City show there will be an activity in the lobby related to the show. Often you will create a prop that will then be used in the play.

When should we arrive?

You’ll want to build in time for parking, picking up your tickets, the pre-show activity, and maybe a bathroom trip before the show starts. We recommend that you plan to arrive at least 20 minutes prior to show time.

During the Show

How long is the play?

Most Emerald City plays are about an hour long. Feel free to call (773-529-2690) for an exact run time. There are never intermissions during an Emerald City play.

What should I do if my child becomes noisy or restless?

Sometimes kids just need a break - especially the littler ones. If your child is becoming disruptive to those around you please exit through the rear of the theater and take them to the lobby until they are ready to return. Feel free to request an aisle seat if you would like to be ready for a "quick escape!"

If your child would be better suited to a more free-range theatrical experience, consider attending a Play With Me Play at Emerald City’s Little Theatre. These ‘no-rules’ plays immerse you and your child in a magical environment for exploration and play. Learn more >

How are age recommendations for each play determined?

Our age recommendations are general and based on the show theme, language, run time, and balance of dialogue to music. Grown-ups make the final decision for their child. Feel free to contact the Emerald City Administrative Office at (773) 529-2960 to discuss specific recommendations.

After The Show

Autographs

After Emerald City performances you can meet the characters you just saw on stage! In the lobby you will find some of the characters waiting to meet with you, answer your questions, sign your program, and take photos.

Other FAQs

Can I redeem gift certificates or coupons online?

Some discounts can be redeemed online. If you have a discount code, this can be used on the Ticketmaster site. Select tickets under “Promotions and Special Offers” and type your discount code into the available box.

If you have a gift certificate from Emerald City Theatre, this must be redeemed over the phone. Please call the phone number listed on your gift certificate to reserve your seats.

Can I exchange my tickets for another performance of the same show?

Single ticket purchases are final, no exchanges or refunds. As a Subscriber you may exchange free of charge for any other performance within the subscribtion season. To change your subscriber tickets, call the Apollo Theater Box Office at 773.935.6100.

Is the theater wheelchair accessible?

Yes. All of Emerald City’s performances homes are wheelchair accessible. When booking your tickets, please inform the ticket agent of your needs, and they will make sure you are accommodated.

At The Apollo Theater, a wheelchair lift provides access to the Lobby and Theater. Please inform the ticket agent of your needs when purchasing. Upon arrival, please let the House Manager know you are ready to enter.

At The Broadway Playhouse, there is a ramp in the lobby that leads to wheelchair-accessible seating.

Emerald City’s Little Theatre is fully ADA accessible, and is all on one level.